Refund policy

RETURN POLICY

At IKKARI, we honour returns in the event that your order arrived damaged, however we do not accept returns for a change of mind. A credit, refund or exchange can be processed back to the original payment method or account once proof of damage has been confirmed with our team. 

This policy applies to all purchases made online at ikkari.com.au and AJE ATHLETICA stores. Unfortunately, we cannot accept returns from other stores or online stores that stock IKKARI, as we operate as separate entities.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

• Your order must be returned to us within fourteen (14) days from your delivery date
• The item/s were purchased from IKKARI Online or in AJE ATHLETICA
• All original packaging is returned (box, container) and sealed unless the damage has broken the sealing 
• Item has been purchased at full price and you have a valid purchase receipt
• Note: If you’re returning an item that was part of a 'bundle' or protocol, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly
• You attach an image of your damaged item as well as a description of the damage

HOW TO RETURN

You can return your items in store at AJE ATHLETICA stores without any charge. Alternatively, you can reach out to our customer service team at customercare@ikkari.com.au and post your order directly to us - noting that if you choose to return outside of stores, a fee will be incurred and charged by Australia Post.

In the unlikely event of a reaction to our formulations, please reach out to us at customercare@ikkari.com.au or come visit us in store.